Shipping Policy

Last updated: September 24, 2026

Processing time

All orders are processed within 1 to 3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Shipping destinations

We currently ship to Canada and the United States.

Delivery times

Once shipped, most orders arrive within [X to X] business days. Delivery times are estimates and may be longer during the holiday season or due to carrier delays.

Holiday orders

To receive your order before Christmas, please order by [DATE]. Orders placed after this date will be shipped as quickly as possible, but on-time delivery can't be guaranteed.

Shipping rates

Shipping rates are calculated at checkout based on your location. [Free shipping on orders over $X.]

Tracking your order

You'll receive a tracking number by email as soon as your order ships. If you haven't received it within 5 business days of placing your order, contact us.

Lost or damaged packages

If your package is lost, stolen or arrives damaged, contact us within 7 days of the expected delivery date at [CUSTOMER SERVICE EMAIL] and we'll help resolve it.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Customs and duties

Orders shipped outside of the country of origin may be subject to import duties and taxes, which are the responsibility of the customer.