Refund Policy

Last updated: September 24, 2026

30-day returns

We want you to love your order. If something isn't right, you can request a return within 30 days of receiving your item.

To be eligible, the item must be unused, in its original condition and in its original packaging. Advent calendars that have been opened (doors opened or squishies removed) cannot be returned for hygiene and resale reasons, unless they arrived damaged or defective.

How to start a return

Email us at [CUSTOMER SERVICE EMAIL] with your order number and the reason for your return. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong item

Please inspect your order when it arrives and contact us within 7 days if the item is damaged, defective or not what you ordered. Include your order number and a photo of the problem, and we'll make it right with a replacement or a full refund.

Exceptions

Gift cards and items purchased on final sale cannot be returned.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds

We'll notify you once we've received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Questions

Contact us anytime at [CUSTOMER SERVICE EMAIL].